Partsfinder.caPartsfinder.caEdmonton Alberta Canada
PH 1-780-489-4886 Fax 1-780-489-4259 Email office@partsfinder.ca
Human nature - To avoid your request from being ignored; try to make it as easy for the partsman to find the right solution for you.
Explain in detail the parts required and the type of repair you would like to do
Of course tell him the part numbers you need but also include information as to who you think made it; any casting numbers or information on the item itself; describe it until you are sure he understands what you want.
Don't rely on his ability to always get a hold of you on a return call; leave as many contact phone numbers, faxes or email that might enable him to contact you - do this regardless if by phone, email or fax.
If you don't know what you want or how to describe it - do the best you can ( words are cheap) they might have sympathy for you and work a little harder to get the problem worked out.
Make sure you leave your name. How he may contact you if he has to, where you are located, where and who you have already tried to get assistance from.
If you don't get an answer resend your request - it may have just slipped thru the cracks.
Knowing that the person will probably be relying on the Computer to answer your question; The more outside information you supply will most likely not be at his computer and may provide hints as to other sources that may help him. For example the part book you are using; the page the part is on, or where you got your information from - i.e. your mom, a friend, or another experience partsman. If all you want is the price that is in the computer data base then the part number will be sufficient - if it listed. (Back)
Part number changes. If you suspect that the part number might have changed, or the equipment may have been repaired with other parts, or you are not happy with the original parts - let him know- it may cue him to looking for alternatives that may work out better for you. Even if you suspect the parts book you have may not be the same as the serial number of the machine - let him know.
Check the part for casting numbers and information that may help the parts guy to help you. (Back)
Old Equipment Try not to assume that the person you are talking to knows everything about the machine or the problem you are having; these days some of the equipment out there is older than the person you are talking to. If you know the age let him know. Try to provide as much of a description of the machine as you can - look a little harder for the exact model and serial numbers. A lot of old machines are no longer serviced by the current dealer and the parts may have been discontinued long ago. If you are willing to use reconditioned parts or willing to try a substitute component let him know that as well. It may not help but it won't hurt. Remember - it may be clear to you what you want because you are looking right at it; but the partsman isn't. (Back)
Low value - Low effort. I am not sure but common sense should tell you the same thing (Back)
Location. Make sure you fill out all the space on the email forms including address postal codes, country phone and fax. I know they are a pain but the parts guy will be better able to quote freight and costs so you have a better understanding of the costs. The company may also have a source a lot closer to you and may save you a lot of shipping cost. (Back)
Freight You cannot avoid it - it's either in the price or quoted separately but it's there - and you have to pay it. We try to get the best truck and courier rates available to high volume users and can pass on some of the savings to you. We also will attempt to source the parts from the location closest to you to make the freight as low as possible. However if you insure your address and zip codes are included in your request we can check out the best method for you. If you don't include this information freight could become a surprise later. (Back)
Is what I have - what I want. This is probably a little obvious but a little dialog with your work makes a better day. If the parts failure is from old age it's probably good to try to get the same thing, but if you are unhappy with the part performance; a little description of the problem and why the thing failed might allow us to recommend something better.(Back)
OEM and OEMI thought I explained that pretty well but if you include the extra information about the component with your request such as manufacturer, model and any information you can find on the component it will help to find a proper replacement rather than supplying the original item. Of course if you want to get the exact part as dictated from the equipment part number then you can probably get the same thing from almost any dealer on the continent so the only thing you need to consider is the extra freight.
As you consider these comments I think you can see that including as much of the information in you email as you can - even if you have to do a little digging and cleaning of the part to get the number - it will save you time and money in the end. it will also make the partsman a little happier.
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